Three Ways To Reach Us

Need Help Tonight? Contact Spinko Casino Support

Message live chat, write to [email protected] or call +61 2 2598 0477 — our team answers around the clock, available 24 hours a day, 7 days a week.

Get Help Now OGL/2007/5710/629

Paid out today

636,847 A$

2,593 Playing now

Gaming Control Board CuraçaoLicensed OGL/2007/5710/629 since 2007, audited by BMM Testlabs and SIQ

A$18M paid weeklyAverage withdrawal time 30 minutes, up to A$63,000 per transaction

TLS 1.3 encryptionBank-grade data protection on every session, GLI dispute resolution

You Need An Answer Today

Wrong Queue Or Right One: Pick A Channel First

Read this and you will know which channel to open before you spend another minute waiting.

Live Chat

Start live chat for anything urgent, from a stalled deposit to a bonus that will not activate. Advisers typically answer inside five minutes, at any hour of the day or night.

Start Chat

A Written Record You Keep

Send longer questions to [email protected], best for statements, screenshots and settled disputes that need a paper trail. Typical reply time is eight hours.

Write To Us

Talking It Through Tonight

Call +61 2 2598 0477 (AEST) when you want to talk it through with a person. Calls usually connect to an adviser within five minutes, around the clock.

Call Now

Local Help, Local Number

Playing From Australia? Here Is Who You Reach

Everything below settles the local details: number, clock, language, watchdog and where to turn if play stops being fun.

Reaching Us

Australian phone+61 2 2598 0477

Support clockAEST

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

SupervisorGaming Control Board Curaçao, OGL/2007/5710/629

Get Help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

You Deserve Support That Does Not Sell Anything

Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register all work independently of Spinko Casino. Nothing you tell them reaches your account, and each one supports Australian players free of charge, day or night.

Talk To A Counsellor. Counsellors offer free, confidential online chat and counselling for anyone in Australia worried about their own or someone else's gambling.

Someone Answers Tonight. A 24-hour crisis line gives immediate emotional support to Australians in distress, whatever the cause of that distress happens to be.

Block Every Operator. Joining this national register blocks you from gambling with licensed operators across Australia, not just on this site.

Full article

Straight To The Right Desk

Your Message Lands On The Right Desk

This clears up the common worry that a message sent to the wrong place will sit unanswered for days.

Your Account

General support[email protected]

Document checks[email protected]

Money

Deposits and payouts[email protected]

Everything Else

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Behind Spinko Casino

Read Who Holds Your Account

The licence details that reassure players handing over a deposit for the first time.

Registered Company

Legal NameSpinko Casino N.V.

Company Number909475 (Curaçao)

Registered AddressSchottegatweg Oost, Willemstad

Gaming Licence

RegulatorGaming Control Board Curaçao

Licence NumberOGL/2007/5710/629

Written Contact

Support E-Mail[email protected]

Before You Ask

The Facts Before You Reach Out

Nothing here burns a wait, so you can stop wondering and get on with your evening.

trustWhat if I need help in a language other than English?+

Ask for German, Finnish or Norwegian and an adviser with that language steps in. English runs around the clock, and the other three depend on which adviser is on shift, so brief waits are possible in those languages.

trustWhy does the licence matter, and which one do you hold?+

A licence means an outside regulator checks how the casino handles money and player safety. Spinko Casino N.V. holds licence OGL/2007/5710/629, issued by the Gaming Control Board Curaçao, and has held it since the company formed in 2007.

trustWhy does document checking take so long?+

Checks usually finish within twenty-six hours of your photo ID, proof of address and payment card image arriving. Payments can release sooner, and a clear photo in daylight speeds the whole review considerably.

trustCan I get help at 3am on a Sunday?+

Live chat and phone answer around the clock, every day of the week, with a typical reply inside five minutes. Both run on Australian Eastern Standard Time, so late nights and public holidays need no planning.

trustWhen can I get a copy of my data, or have it deleted?+

Write to [email protected] and a copy of your personal data follows once we confirm who is asking. Deletion is handled the same way, though records tied to a licence duty may have to stay for the set period.

trustDo I need to escalate before contacting the regulator?+

Take the issue to support first, then send it to [email protected] if the reply falls short. Allow eight hours for a written answer, and only after that raise it with the Gaming Control Board Curaçao.

trustWhat if I cannot recall which email I signed up with?+

Give the adviser your full name, date of birth and the last four digits of a card used here. That is enough to locate the account, and staff never ask for your password at any point.

Seven Timings

Answers Around The Clock, In Australian Time

For the middle of the night, when you want to know that someone is awake on the other end.

Live Chat

Chat HoursAvailable 24 hours a day, 7 days a week

Chat First Reply5 minutes

Times Shown InAEST

E-Mail

E-Mail Address[email protected]

E-Mail Reply8 hours

Phone

Phone Number+61 2 2598 0477

Phone Waiting Time5 minutes

Getting Your Details Together First

Lining up these details first means the first reply can already carry an answer.

Your registered email address
Your account username or player ID
Screenshot or reference of the transaction
Photo ID matching the account name
A short summary of what went wrong

A Fair Hearing

How Do I Take A Complaint Further?

Sets out the path when a first answer leaves you unsatisfied and you want it reviewed.

Your Complaint, Logged

Start with the support team on live chat, e-mail or phone and describe what went wrong in plain words. An adviser logs your complaint the moment you finish explaining.

Taking Down The Reference

Ask the adviser for the complaint reference before you leave the conversation, and note the day you raised it. You then receive an answer at your registered email address.

Second Look, Same Facts

If that reply does not settle things, reply again and ask for the matter to go to a senior reviewer at Spinko Casino. A second look covers the same facts and your notes from the first round.

After The Final Reply

Where a final answer still feels wrong, you may take the matter to the Gaming Control Board Curaçao, the regulator named in our licence. Waiting for the internal review helps, since outcomes are recorded there.